The reason the One Contract Model works isn't the contract — it's the team. Every employee and approved consultant supporting a 912 engagement works to the same documentation standards, the same response time expectations, and the same accountability framework. One accountable delivery standard applies from scope through handover.
Founder & CEO
Founded 912 in 2013 after watching businesses across Nairobi get let down by the multi-vendor IT model. Leads strategy, client relationships, and the architectural vision behind the One Contract Model. Personally architects SAP HANA disaster recovery and enterprise security solutions.
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Solutions Architect
Handles the technical work behind client engagements — deployment, configuration, and the hands-on troubleshooting that keeps systems running between scheduled visits. Works to the same documentation standard as every other engagement at 912, so the next person to touch a system inherits a record rather than a mystery.
IT Specialist
I keep client infrastructure steady day to day: device maintenance, troubleshooting, repairs, regular servicing, network and workstation monitoring, endpoint security, and equipment procurement. Most clients come in frustrated because the problem is hard to explain; the work is done when that frustration drops and they can see the fix. Playing competitive pool taught me to think three shots ahead, which is how I approach IT: solve today's issue without setting up tomorrow's disaster.
Teamwork at 912 means colleagues cover each other's weak spots so the client still gets one standard.
IT Consultant
Reagan works with 912 as an IT consultant, supporting the technical team across client engagements and helping turn agreed requirements into practical delivery work.
Sales Manager
Grace leads the sales function, helping organisations clarify their technology needs and connect with the right 912 specialists for the next step.
Sales Representative
First point of contact for new engagements. Scopes what a business actually needs before anything is quoted — which usually means asking about the cost of the current setup rather than leading with a product. Where a requirement falls outside what 912 should be doing, that gets said early.
Every system, every credential, every process — documented in a client-accessible vault before we consider the job done.
We are consistently the fastest-responding IT partner on the continent. Not because we rush — because we prepare.
Employees and approved consultants work to the same documented scope, handover, and escalation standard.
We're always looking for engineers, analysts, and operators who want to build technology that works across borders. If you think documentation is as important as deployment, you'll fit in.
Get in TouchBook a free 30-minute discovery call. We map your stack, identify duplicate spend, and propose a fixed-price One Contract plan within 5 business days.