Common Inquiries
Strategic answers for African enterprise technology, infrastructure, and regional data operations.
General Framework
Foundational questions about the 912 model.
What is the 'One Contract' model?
The 'One Contract' model is our signature approach to enterprise IT. Instead of managing dozens of fragmented vendors for security, cloud, software, and data, you have a single partner and a single predictable monthly cost for your entire technology stack. This eliminates finger-pointing and ensures deep architectural integration.
Which countries across Africa do you serve?
We currently have operations and active deployments in 10 African countries: Kenya, Senegal, Rwanda, Ghana, DR Congo, Angola, Burkina Faso, Benin, Mali, and Burundi — with our headquarters and core engineering team in Nairobi. We specialize in cross-border infrastructure that remains consistent regardless of the region.
How does 912 handle data privacy and ODPC compliance?
Data residency is critical. We architect our solutions to comply with local data protection laws (like Kenya's ODPC). We ensure that sensitive patient, financial, or corporate data stays where it's legally required to be, without sacrificing performance.
Do you provide 24/7 support for regional branches?
Yes. Our Service Level Agreements (SLAs) include proactive monitoring and around-the-clock support. Our engineers are notified of anomalies before they become critical failures, ensuring business continuity across all your sites.
Physical Security
Surveillance, Access Control, and Perimeter Protection.
How do we integrate biometric access with local HR systems in Kenya?
We specialize in bridging physical security with logical management. Our access control backends integrate with common payroll and HR platforms like Workday, Sage, and SAP, allowing automated user provisioning and attendance tracking.
Can we manage CCTV across multiple African branches from one dashboard?
Yes. We implement unified cloud surveillance (VSaaS) that allows your security team in Nairobi to monitor footage and receive AI-driven alerts from branches in Senegal or Ethiopia in real-time.
How does AI distinguish between intruders and motion (like animals)?
Our advanced analytics use human and vehicle detection algorithms. This filtered detection reduces false alarms by up to 90%, ensuring your security team only reacts to genuine perimeter breaches.
What is the lifespan and maintenance requirement for electric fences?
Industrial-grade electric fences last 10–15 years with professional maintenance. We provide bi-annual tension checks and energizer audits to ensure the deterrence voltage remains constant and legal.
Fiber vs CAT6A: Which is better for our building's structured cabling?
For horizontal cabling (desk to rack), CAT6A handles 10Gbps efficiently. For backbones between floors or buildings, we always recommend Fiber to eliminate electromagnetic interference and future-proof for 40Gbps+ speeds.
Managed IT, Cloud & Cybersecurity
Scalable architectural standards and cybersecurity.
Azure vs AWS: Which is better for enterprises in East Africa?
Both are excellent, but choice depends on your current stack. Azure often integrates better with legacy Microsoft environments, while AWS offers more localized edge services. We audit your specific needs to ensure the lowest latency for your users.
How do you ensure zero data loss during cloud migration?
We use a 'Strangler Fig' pattern or live replication. We keep your on-premise servers and cloud instances in sync until we've verified 100% data integrity, allowing for an instant, risk-free cutover.
What is 'Immutable Backup' and why does our enterprise need it?
Immutable backups cannot be changed or deleted, even by a compromised admin account. This is your ultimate defense against ransomware. If your production data is encrypted, we simply roll back to the clean, immutable copy.
How much bandwidth does a 50-user IP Telephony (VoIP) system require?
Modern VoIP (G.711 codec) requires about 100kbps per concurrent call. For 50 users, we recommend a dedicated 10Mbps fiber link with Quality of Service (QoS) tagging to ensure crystal-clear voice quality without lag.
Why is Zero Trust architecture essential for a hybrid workforce?
Traditional VPNs trust a device once it's 'inside' the network. Zero Trust assumes every device and user is a threat until verified, preventing a compromised laptop at a home office from infecting your entire corporate network.
Data, Automation & Business Systems
Power BI, workflow automation, email migrations, and AI advisory.
Why rebuild legacy dashboards in React or Next.js?
Speed and ROI. Modern frameworks allow for significantly faster load times and better mobile responsiveness. In many cases, replacing a slow SAP dashboard with a custom React portal increases executive efficiency by over 40%.
Native vs Flutter: Which is better for a pan-African mobile rollout?
Flutter allows us to ship to both iOS and Android from one codebase, reducing dev costs by 40% while maintaining high performance on the diverse range of devices used across Africa.
Can you integrate M-Pesa payments into our white-label SaaS product?
Yes. We built direct integrations for M-Pesa, Airtel Money, and card payments into SaaS platforms, ensuring seamless subscription management for your customers across East Africa.
SAP HANA vs Custom ERP: How do we choose?
If your processes are standard, SAP is best. If your business logic represents your unique competitive advantage, a custom-built ERP ensures you own the IP and aren't forced to change your successful secret-sauce to fit a vendor's tool.
How do you ensure Power BI dashboards are accurate with fragmented branch data?
The dashboard is the easy part. We focus on the 'Data Lakehouse' layer—building automated ETL pipelines that clean, normalize, and verify your data from all regional sources before it's visualized.