ManagedIT,Cloud&Cybersecurity
Pillar 2 Service Hub | Nine Services Under One Contract
The digital backbone of your business — managed IT support, SAP HANA disaster recovery, server virtualization, backup & recovery, firewall and endpoint protection, IT audits, IP telephony, network design, and hybrid cloud — all delivered by one engineering team under one accountable contract. Most IT firms stop at this pillar. For 912, this is one of three.
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Technologies in use
Explore Specific Solutions
SAP HANA Disaster Recovery
Asynchronous HANA System Replication with ETIMS-ready failover and documented runbook.
Server Virtualization
Proxmox/KVM modernization with the Swing Migration protocol — zero big-bang cutover.
Backup & Disaster Recovery
VMware/NAS protection with tested restores, not assumed ones.
Firewall & Cybersecurity
FortiGate, endpoint protection, brute-force monitoring, tiered Security Shield retainers.
Bitdefender GravityZone Endpoint Security
Managed endpoint assessment, deployment, policy configuration, monitoring, reporting, and escalation.
IT Audits & Health Checks
One-off 2-day deep dives plus monthly Security Shield retainers — field-tested framework.
3CX IP Telephony
Hosted PBX, branch unification, mobile extensions, call cost reduction.
Network Design & VPN
MPLS/QoS, VLAN, DHCP, VPN-first access with AD authentication and 2FA.
Data Center & Hybrid Cloud
On-site data center build-out with AWS/Azure bridge — right-sized, not marketing-sized.
Email & Workspace Migration
Microsoft 365 and Google Workspace migrations with SPF/DKIM/DMARC configured properly.
When this service becomes urgent
912 provides managed IT support for businesses that need one accountable team across servers, cloud, Microsoft 365, endpoints, backups, cybersecurity, and user support. The model is built around documented scope, recurring review, and measurable escalation.
Discovery call agenda
Baseline audit, retainer scope, ticket/escalation model, backup and security cadence, monthly reporting, and quarterly business review.
- 1Map current vendors, systems, and support pain.
- 2Identify recurring incidents and unmanaged risks.
- 3Define retainer scope, SLA, and first 30-day fixes.
What the numbers say about leaving this alone
Managed IT is bought on price and judged on the week something breaks. The gap between those two moments is where the real cost sits.
National KE-CIRT/CC detected 3,367,113,840 cyber-threat events in Kenya during Q3 FY2025–26.
Communications Authority of Kenya / National KE-CIRT/CC(opens in a new tab) — detected in Kenya in one quarter — the volume any managed service is patching against
More than half (57%) of the respondents to Uptime's 2025 annual survey say their most recent major outage cost more than $100,000.
Flexera reported that 84% of respondents considered managing cloud spend their leading cloud challenge.
Flexera — in Flexera's own annual survey
Core IT Capabilities
Managed Cloud
- Public, Private & Hybrid Cloud
- Cloud migration & strategy
- Cost optimization & management
Co-Managed & Fully Managed IT
- Augment your internal IT team (Co-Managed)
- Complete IT outsourcing (Fully Managed)
- Strategic vCIO & roadmap consulting
Cybersecurity
- Endpoint protection
- Network security audits
- Threat detection & response
Unified Comms
- IP Telephony (VoIP)
- Collaboration platforms
- SD-WAN & Connectivity
Infrastructure Challenges
High costs of maintaining aging on-premises hardware.
Security risks from unpatched systems and weak network perimeters.
Difficulty scaling IT resources to meet rapid business growth.
Fragmented communication tools that hinder team collaboration.
Honest Risk Framing
What this protects against — and what it doesn't.
Retainer scope is defined in writing
Managed IT retainers explicitly define what's included (helpdesk, monitoring, patching, M365 admin, vendor management) and what isn't (major projects, hardware procurement, parts, custom-software development). Edge cases get scoped in quarterly business reviews — never silently absorbed or surprise-billed.
Vendor management is coordination, not absorption
We hold third-party contracts on your behalf and run the SLA-management calls, but vendor failures (Microsoft outages, ISP downtime, hardware-manufacturer delays) remain those vendors' problem. We coordinate the recovery — we don't underwrite their reliability.
Co-Managed IT requires internal-team capacity
Co-Managed IT works best when your internal team is in place but stretched. If you have no internal IT capacity at all, Fully Managed IT is the right fit — we'll size the engagement honestly during discovery.
Our IT Roadmap
A proven path to infrastructure maturity.
Part of the 912 six-phase engagement model — this is how it runs for this service.
Assessment
Evaluating your current stack and identifying optimization opportunities.
Architecture
Designing a resilient, cloud-first infrastructure blueprint.
Management
Ongoing proactive monitoring and strategic IT guidance.
The 912 Advantage
Pan-African Reach
We support businesses across the continent with local expertise and global standards.
Zero Trust Security
Security is baked into every layer of our infrastructure designs.
Executive Intelligence
What is Co-Managed IT in Africa?
Co-Managed IT is a partnership model where an enterprise's internal IT department collaborates with an external Managed Service Provider (MSP) like 912. Instead of replacing internal staff, the MSP handles complex infrastructure—such as cloud migrations, true zero-trust cybersecurity, and compliance—while the internal team focuses on daily business operations.
Microsoft 365
Technology in scope
Microsoft Azure
Technology in scope
Cisco
Technology in scope
Red Hat
Technology in scope
Common Questions
Everything you need to know about Managed IT, Cloud & Cybersecurity.
What is a managed service provider (MSP)?
A managed service provider takes ongoing responsibility for running and securing your IT — helpdesk, monitoring, patching, cybersecurity, cloud, and backups — for a predictable recurring fee instead of break-fix call-outs. 912 operates this model under one accountable contract, so a single engineering team owns the outcome rather than a tangle of single-vendor suppliers.
What are managed IT services?
Managed IT services are the functions an MSP delivers on your behalf: monitoring and helpdesk, security patching, endpoint and network protection, backup and disaster recovery, cloud management, and strategic vCIO planning. 912 bundles these under one retainer so cost is predictable and accountability sits with one team.
What is cloud migration?
Cloud migration involves moving your digital assets, services, databases, IT resources, and applications either partially, or wholly, into the cloud. It helps scale your business dynamically.
How much does managed IT cost?
Managed IT costs depend on the number of users, complexity of your network, and the specific services required (like cybersecurity, backups, and support coverage). We offer transparent, predictable monthly pricing under our One Contract model.
Is our data safe in the cloud?
Yes. Our cloud architectures implement Zero Trust security, regular penetration testing, automated backups, and strict access controls to ensure your data is more secure than on most on-premise servers.
Do you support hybrid cloud environments?
Absolutely. We specialize in hybrid environments, allowing you to keep sensitive workloads on-premises while taking advantage of cloud scalability for other applications.