Pricing & Engagement Model
One contract.
One cost line.
Most African MSPs hide pricing behind “contact sales.” We don’t. Security Shield monitoring retainers, full Managed IT, property AMC contracts, and project bands — all published below.
Security Shield rates are exclusive of VAT. Everything shown as “Custom” is quoted after a scoped assessment. Project hardware and third-party licensing are typically client-side per standard SAP/Fortinet/Microsoft commercial terms.
Security Shield — Monthly Monitoring Retainer
Tiered security monitoring.
Pick the depth you need.
A focused security retainer for teams that already have IT but need a structured review cadence. Three tiers — Basic, Standard, Premium — sized by review frequency, response SLA, and incident-response depth. Bundle with Backup & DR Monitoring for 10% off.
Security Retainer
Basic Security Shield
Daily backup-job status review, restore-test scheduling, and recovery-objective tracking.
- Weekly firewall rule & endpoint-alert review
- Monthly vulnerability scans
- IPS/IDS and antivirus signature updates
- Brute-force & port-scan log analysis
- Monthly one-page health report
Security Retainer
Standard Security Shield
Adds geo-IP threat blocking, bi-weekly scans, and zero-trust alignment. The most common entry point for mid-sized teams.
- Everything in Basic
- Geo-IP threat blocking
- Suspicious traffic correlation
- Bi-weekly vulnerability scans
- Weekly endpoint/firewall activity log checks
- VPN access review & zero-trust alignment
Security Retainer
Premium Security Shield
24/7 auto-pilot monitoring with guaranteed incident-response SLA and a dedicated security liaison. For regulated and high-volume operations.
- Everything in Standard
- 24/7 Auto Pilot security monitoring
- Vulnerability scanning + remediation
- Password-manager policy enforcement
- Guaranteed incident response SLA
- Dedicated security liaison
Security Shield Add-Ons
Layer in what your stack actually needs.
Add-ons attach to any Security Shield tier. Backup & DR Monitoring is the most-bundled add-on (10% off when paired with a Security Shield tier).
Backup & Disaster Recovery Monitoring
Daily backup-job status review, restore-test scheduling, and recovery-objective tracking.
MsSQL Automated Backup
Transaction-level SQL Server backup management with cloud sync and verification.
Brute Force Defender
Active brute-force defence on RDP, SSH, and VPN endpoints with auto-blocking thresholds.
Full Managed IT — Monthly Retainer
When Security Shield isn’t enough.
All tiers include 24/7 NOC monitoring, localized helpdesk, security patching, and vendor management. The difference between tiers is response time, dedicated resources, and SLA depth. Sized in USD because most managed-IT engagements span multiple countries.
10–50 nodes
Small Enterprise
For growing companies with a single primary site. One IT relationship, no vendor finger-pointing.
- 24/7 NOC monitoring
- Localized helpdesk (English / Swahili / French)
- Monthly security patching
- Vendor management included
- Quarterly business review
- Best-effort 4-hour response
51–200 nodes
Mid-Market
For multi-site operations or regulated industries. Faster response, deeper coverage, dedicated engineer pool.
- Everything in Small Enterprise
- <1-hour priority response
- Dedicated account engineer
- Cloud cost optimization (quarterly)
- Compliance reporting (ISO / PCI / KE-CIRT)
- Disaster recovery testing (annual)
200+ nodes
Large Enterprise
Multi-country, multi-site, dedicated team. Pricing reflects scope, geographic spread, and SLA tier.
- Everything in Mid-Market
- Named on-site engineering team
- <15-min critical-path SLA
- Custom integration & API work included
- Cross-border vendor consolidation
- Executive incident-command line
Sizing Calculator
Scope your retainer in 30 seconds.
Enter your headcount and locations. We’ll show the tier you’d sit in and what to expect at that scope. The exact number comes from a scoped assessment.
Workstations, servers, firewalls, access points, and IP cameras under management.
Distinct physical locations. Each additional site adds dispatch and inventory overhead.
SLA tier
Standard = 4-hour response. Priority = 1-hour. Critical = 15-minute critical-path SLA.
Your scope
Mid-Market
51–200 nodes
- Nodes
- 75
- Sites
- 2
- SLA
- priority
We quote this after a scoped assessment, not from a slider. Node count, site spread and SLA tier all move the number, and publishing a figure before we have seen the estate would be a guess.
- • Includes hardware management, not procurement.
- • Cross-border deployments carry additional dispatch cost.
- • Multi-year contracts are priced differently to annual.
Project-Based Engagements
Cloud, ERP, networking — fixed-fee where possible.
For one-off projects, we publish the bands that 80% of engagements land in. The remaining 20% need a scoping call.
| Engagement | Price |
|---|---|
| IT Infrastructure Audit (2-day deep dive) | Custom |
| SAP HANA Disaster Recovery Implementation | Custom |
| Server Virtualization (Proxmox/KVM) | Custom |
| Cloud Migration (AWS / Azure) | Custom |
| Network Design & VPN Implementation | Per-site |
| 3CX IP Telephony (Hosted PBX) | Custom |
Physical Security & Industrial IT
CCTV, access control, off-grid racks.
Hardware-inclusive pricing. Volume discounts at 10+ cameras and 5+ entry points.
CCTV Surveillance Installation
Custom
Hikvision/Dahua/Tiandy. Hardware + cabling + commissioning. Multi-site engagements quoted per location.
Biometric Access Control
Custom
ZK Teco F18, power supply, door release, maglock, 6-core alarm cable, accessories, labour.
Electric Fence Installation
Custom
Perimeter-scoped quote with zoned alerts, alarm/panic integration, and SLA-backed maintenance.
Annual Maintenance Contracts (AMC)
Property infrastructure under one renewable contract.
For property managers, multi-tenant buildings, and multi-site operators. CCTV, biometric access, telephony, and electric fence under one annual umbrella with scheduled inspections, emergency support, and clear SLAs. Parts and major service calls quoted separately.
Maintenance Contract
Property Infrastructure AMC
Annual maintenance for CCTV, biometric access, and telephone systems under one renewable property contract.
- Quarterly on-site inspections
- Bi-annual firmware & software updates
- Emergency support (by prior arrangement)
- Annual review and renewal terms
- Parts and major services separately approved
Maintenance Contract
Security Systems SLA
Recurring checks on CCTV recording, electric fence status, and alarm/panic-button function with documented response targets.
- 4-hour fault acknowledgement
- Corrective action initiated in 24–48 hours
- Target resolution within 48 hours
- Response-team coordination
- Annual SLA review
Pricing FAQ
Questions every CIO asks before signing.
What is the difference between Security Shield and full Managed IT?+
Security Shield is a focused monitoring retainer for businesses that already have an internal IT team. It covers firewall reviews, vulnerability scans, brute-force log analysis, and incident response — but not day-to-day helpdesk, patching, or vendor management. If you need both your internal team supported AND those operational layers run for you, the full Managed IT retainer is the right tier. Many clients start with Security Shield and graduate to Managed IT as their stack grows.
Can I bundle Security Shield with Backup & DR Monitoring?+
Yes — bundling the Backup & DR Monitoring add-on with any Security Shield tier gets you 10% off the combined monthly fee. We bundle this often because backups that are scheduled but never verified are how most ransomware incidents become catastrophic.
How do AMC contracts differ from monthly retainers?+
AMCs (Annual Maintenance Contracts) are one-year property-infrastructure agreements for CCTV, biometric access, telephony, and electric fence systems — quarterly inspections, bi-annual updates, emergency support. They're billed annually and renew automatically. Monthly retainers (Security Shield, Managed IT) are continuous service agreements with month-to-month flexibility after the initial commitment. Many property managers use both: AMC for the physical infrastructure plus Security Shield for the IT side.
Why is 912 Limited pricing more transparent than competitors?+
Most African MSPs hide pricing behind "contact sales" because their numbers vary by client and they want to anchor against what they think you can afford. 912 publishes Security Shield rates because that retainer scales predictably with tier alone; Managed IT, AMC and project pricing depend on node count, site count and SLA tier, so those are quoted after a scoped assessment. Either way, you can size the engagement before you ever pick up the phone.
Are payments in USD or KES?+
We invoice in KES for Kenya-only engagements and in USD for any multi-country contract. We accept bank transfer, Pesalink, and corporate card. EFTs across borders settle through our Mauritius treasury entity.
What is included in "vendor management"?+
We hold every third-party contract on your behalf — Microsoft, Cisco, Fortinet, Veeam, your ISP, your CCTV maker. When something breaks, we make the call, manage the SLA, and resolve it. You see one invoice, not seven.
How does the per-node pricing work for Large Enterprise?+
A "node" is any device under management — workstation, server, firewall, access point, IP camera. Per-node pricing depends on complexity, location count, and SLA tier, so we quote it rather than publish a band. You get a fixed figure after a scoped assessment.
Can the Cloud Readiness Audit fee really be deducted from a project?+
Yes. If the audit produces a recommendation that you act on with us within 6 months, the audit fee is credited against the project invoice. If you act with someone else, you keep the audit report and the recommendations regardless.
Do you offer pilots before a multi-year retainer?+
90-day pilot agreements are standard for Mid-Market and Large Enterprise. Pilot pricing matches steady-state pricing — no introductory discount, no lock-in. Either party can exit at the end of the pilot with no obligation.
Need a fixed quote in writing?
Send us your node count, site list, and current pain. We’ll come back with a fixed monthly number — usually within four hours during East Africa business hours.