Capabilities MatrixEvery 912 capability.
Every 912 capability.
Mapped to a pillar.
The full capability surface — 125+ named items across 19 canonical service pages and four pillars. Use this page to confirm we cover what you need before booking a discovery call.
01
Pillar 01
Physical Security & Smart Infrastructure
The hardware layer that protects your premises and carries every byte through it.
Go to the pillar landing pageCCTV Surveillance
Service brief →- CCTV installation & commissioning
- NVR configuration & firmware upgrades
- Blind-spot remediation
- Storage optimization & retention tuning
- Multi-site CCTV maintenance
- Remote-viewing infrastructure
Access Control & Visitor Management
Service brief →- Biometric door access (ZK Teco)
- Biometric attendance
- Visitor pass / VMS deployment
- QR / SMS visitor notification flows
- Access policy enforcement
- Maglock, door release & emergency key install
Electric Fence & Property Maintenance
Service brief →- Electric fence installation
- Perimeter zoned alerts
- Alarm / panic button integration
- Quarterly fence checks
- Property infrastructure AMC
Structured Cabling
Service brief →- CAT6 / fibre backbone installation
- Cable management & labelling
- Conduit path engineering
- Hardware supply (cameras, phones, accessories)
- Server room build-outs
02
Pillar 02
Managed IT, Cloud & Cybersecurity
The digital backbone — managed IT, virtualization, security, networking, telephony.
Go to the pillar landing pageManaged IT Support
Service brief →- Remote IT support
- Server monitoring
- Patch management
- Microsoft 365 administration
- Active Directory management
- IT asset management
- IT documentation
- Incident response
- Hardware supply
- IT procurement advisory
- Printer support
SAP HANA Disaster Recovery
Service brief →- Async HANA System Replication
- Manual failover gate (split-brain prevention)
- ETIMS DR-site configuration
- Mainserver file replication
- Daily HANA backups to offsite storage
- Tested failover & failback runbook
Server Virtualization
Service brief →- Proxmox / KVM hypervisor deployment
- ZFS storage pools with bit-rot detection
- VirtIO para-virtualization
- Hyper-V configuration (where licensing fits)
- Swing Migration protocol
- SQL Server maintenance
- Proxmox management retainer
Backup & Disaster Recovery
Service brief →- VMware host backups to NAS
- Backup & data recovery
- Deduplication backup manager
- Tested restores (not just scheduled jobs)
- SQL transaction-level cloud sync
- VM replication across hosts
Firewall & Cybersecurity
Service brief →- FortiGate firewall implementation
- FortiAnalyzer centralized logging
- Endpoint protection (Bitdefender GravityZone)
- RDP security
- DNS & email security
- Brute-force defence
- Vulnerability scanning
- Geo-IP threat blocking
IT Infrastructure Audits
Service brief →- IT infrastructure audits & health checks
- Tiered Security Shield retainers (Basic / Standard / Premium)
- Backup & DR monitoring
- MsSQL automated backup
- 3-year IT roadmap delivery
- Zero-trust alignment checks
3CX IP Telephony
Service brief →- 3CX hosted PABX
- Yeastar on-premise IP PBX
- Linkus desktop & mobile extensions
- SIP trunk configuration (Safaricom & others)
- VLAN tagging for voice / data isolation
- Call recording, IVR, queues, ring groups
Network Design & VPN
Service brief →- MPLS / QoS design
- VLAN / IP readdressing
- DHCP reservations & DNS authority
- VPN setup with AD authentication + 2FA
- Wi-Fi coverage assessment
- Network monitoring
- Backup internet path provisioning
Data Center & Hybrid Cloud
Service brief →- Data center & hybrid cloud on-site deployment
- Cloud server hosting
- AWS / Azure landing zones
- Identity federation with AD
- Cloud cost guardrails & monthly reviews
- Hybrid backup target architecture
03
Pillar 03
Data, Automation & Business Systems
Dashboards, workflow automation, migrations, and human-centered AI advisory.
Go to the pillar landing pagePower BI & Reporting
Service brief →- Power BI dashboard design
- Real-time data streaming
- Automated report delivery
- Underlying data engineering & ETL
- Semantic model maintenance
- Internal-team Power BI training
Workflow Automation
Service brief →- Zoho Automation (Zoho One, CRM, Books, Desk)
- DataFlow verification systems
- AML / PEP screening workflows
- Claims & underwriting workflows
- WhatsApp & API notifications
- Order processing automation
- Audit-ready reporting
WhatsApp Business Integration
Service brief →- WhatsApp Business API setup
- Price & quotation bots (database-driven)
- In-chat ordering & reorder flows
- M-Pesa & payment hand-off
- Real-time lead & sales notifications
- Human hand-off routing
Email & Workspace Migration
Service brief →- Microsoft 365 migration
- Google Workspace migration
- SPF / DKIM / DMARC setup
- Domain management
- Website hosting
- DNS & email security
- Tenant administration handover
Cybersecurity Training & AI Advisory
Service brief →- CPD-format leadership briefings
- Responsible AI use seminars
- Digital wellbeing workshops
- Distraction & focus management
- AI risk / deepfake recognition
- Phishing & security-awareness training
04
Pillar 04
Web & Software Solutions
Your digital storefront and the software behind it — built to convert, owned by the same team that runs your IT.
Go to the pillar landing pageWebsites & Web Applications
Service brief →- Custom website design & build
- Conversion-focused copy & layout
- Mobile-first responsive development
- On-page SEO, schema & sitemaps
- Web applications & customer portals
- Booking, ordering & quotation systems
- E-commerce & M-Pesa / card payments
- Lead capture, analytics & tracking
Don’t see your capability?
We probably still do it.
The matrix above covers what we publish under contract. Edge cases, custom integrations, and one-off projects are handled inside the One Contract model — book a call and we’ll tell you honestly whether it’s in scope or whether we should refer you elsewhere.
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